Frequently Asked Questions & Answers

Question:

When do most of the users visit this ACEN website?

The chart from the server and Webalizer shows visitors for a year, by month. Highest traffic is July, then June. A bit lower in August and then another busy month is September. 

Question:

Do students need to have an account at this site.

No. Students get to visit the site and look for possible externships but they do not need to login nor register with this ACEN site. Students must apply directly to the clinics who have the externships, of course.

Question:

What resources do you have for university students? 

Go to the top menu and see Resources --> Students.
https://audclinicaled.net/resources/students/

Question:

What updates were made to ACEN and its website for the 2026-2027 cycle?

In 2026: A new renewal form. 

In 2025: Clinic renewal pathway updates. New table 2 displays tags for single sorting of populations and experiences. New Substack.

• Re-application for clinics explainer page and video. (being built)
• Table 2 is new.
• ACEN Substack is new.

Question:

How does this website work?

This WordPress site has users with usernames set as a person's email address while the content resides on pages and posts.

After a successful login, you'll encounter the WordPress dashboard. To edit a specific post, such as a clinic placement, login and then go to that post. Keep reading. More below.

Question:

How does a clinic opt-out?

The data / info should be removed so students do not apply to a position that isn't being offered this year.

Email the webmaster (web@markr769.sg-host.com) and the clinic's page will be removed. 

Of course, we want current information. Of course, we don't want people to apply for a position that is NOT open for this cycle. Of course, when your clinic is going to accept students in the future, we'll be happy to re-post the info.

Question:

What is my username?

Your email address is your username. 

When a clinic filled out the original form, a username was established. 

Question:

What is my password?

Your original password was sent to you via email from the server. But you can request a password reset. 

A user who is already been active on the site has a username and password. You can request that a password be sent to your email without webmaster intervention.

#4) Check your email, even your spam filters.

#5) Some hospitals and other health care settings have massive spam filters and firewalls. If the above process did not work, then email web@markr769.sg-host.com and a password can be set for your account.

#6) You can change your own password.

Question:

A co-worker completed the original form and that person does not work here now. Now what?

Send an email to mark.rauterkus@gmail.com and the webmaster can establish you as a new user.

Watch for the email from the server. That email includes a password, which you can change. 

As a helpful tip, please notify the webmaster when departing your position, or else if a co-worker has departed. Then that inactive username can be removed from the server. 

Question:

After login, then what? What am I doing wrong?

The WordPress dashboard is presented after a successful login. The next step is to get to the post that has your site's details so that you can edit your content.

Navigate to your specific post on the ACEN site by entering the URL in your browsers address bar, or, go to the top left and hover over the site name (Audiology Clinical Education Network) and a drop-down menu appears that says, Visit Site. Then use the search bar to find your site's post.

Question: 

I have yet to create a login. How can I get the information on setting up a login for new site managers? 

First, try to request a password update. 

You can go to the login page and enter your email as your username. Your email might be with the server from prior years. If it is in the server, it will send you a new password so you can login again.

If you are not a prior user, request a new account be established with your email. 

The user can be created for you by sending an email to mark.rauterkus@gmail.com.

Question: 

If you want to avoid computer code, then use the comment box and type what needs to happen. Simple!

1. Login with your username.
   The username is your email address.
   Only those with usernames can leave a written and visible comment on the ACEN for the sake of security. 
2. Go to your facility's page on the site.
   Tip: Use the search bar or else go to the Location Table and search for your city, for instance. 
3. Scroll down to the bottom of your clinic's post on the ACEN site and after a lazy load delay, the comment box appears. You can type into this box your messages.
4. Clarity tips: Write that the page presently says, ABC. Change it to read, XYZ. 
5. Be sure to SAVE or SUBMIT your comment. 
6. The webmaster will see the comment and make the changes, messing with the code. This might take a couple of hours. Then the comment is deleted. Often you'll get an email that the changes were made.
7. Go back to the page and check it again so that it is just as you desire. 

What is the best way to update, edit, and changes info on our clinic's page on the ACEN site?

If you want to edit the computer code:

1. Login with your username. The username is your email address.
2. Go to your facility's page on the site. Tip: Search for your city, for instance.
3. Then hit the edit button at the top black bar. Edit as you wish.
4. Edit your clinic's information using WordPress. Better to do this on a desktop computer. But that is a tall ask for you to deal with the computer code if you are not with WordPress experience.  
5. Be sure to hit SAVE when done, or even a few times when not even done so as to not have the work vanish.
6. Let me know if you have other questions or need additional help.

Question: 

Do students seeking an externship need anything, like a payment, to use this site?

No.

• This site is free for students to use.
• Students seeking an externship do not need to register nor login to use this site. 
• No student data is kept on this site.

Question:

Do students seeking an externship with the VA need to know about some extra requirements?

Yes.

Students applying to VA health centers, be aware of this current guidance: 

Per the Qualification Standards for the Audiologist, completion of the degree from an accredited program is required for the occupation. Graduates of unaccredited programs would be ineligible for hire at VA. Therefore, we are unable to accept students who are enrolled in unaccredited programs as either funded or WOC Hearing Professional Trainees (HPT).

Question: 

Do extern sites and clinics need to pay to have a listing on this site?

No.

This site is free as there are not bills nor charges to clinics. However, the clinics need to follow the established timeline in the hiring process for externs.

Question:

How can a clinic coordinators get email news of ACEN developments?

Sign up for the email list here. 

• https://audclinicaled.substack.com/

Question:

How can a clinic coordinators STOP getting email news of ACEN developments?

The bottom of every outgoing email has a button in the footer to make it easy to UNSUBSCRIBE yourself.

Question:

Are there regular meetings?

Yes.

• See the meeting minutes from September 2023.
• See the meeting slides from June 2024 in a PDF.
• Slides from June 2024 meeting.

Question:

How does the ACEN use WordPress tags?

Tags are deployed by population served and experiences expected. Tags, when input by each clinic director, help for navigation among the various externships. 

Question:

What if info was changed but the changes are not showing up?

Clear your web browser's cache. 

Try to clear you browser's cache, or try another web browser. Perhaps go to mobile or Chrome or Edge. Also, you could look at the page in INCOGNITO mode. The changes might have been done, but the page you're looking at is being served from a former edition with cache.

Question:

How can a clinic directors stay organized with a flood of applications for the externship position? 

Watch the demo videos from Lori as she explains her system using Qualtrics. 

See: https://audclinicaled.net/tips-for-site-coordinators/

Question:

What do the letters mean? 

The key to the letters in the posting for each clinic is as follows: 

Question:

What updates were made to ACEN and its website for the 2024-25 cycle?

Read about the updates and watch the explainer video for more insights. See https://audclinicaled.net/website-updates/

User Tip: If you click the icon, a popup also reveals the key. So, click the people icons and/or click the + icon.

Question:

What does it mean to be TIMELESS? 

Since one of the overall goals of ACEN is to prevent confusion and stress for all involved surrounding the dates of applications, interviews, offers and such, refrain from putting specific annual dates within the clinic page.

Without dates, the page won't need to be updated next year.

Of course everyone is going to follow the dates in the timeline. So, it is safe to say, "Interviews are conducted within the guidelines of the established ACEN timeline."

• https://audclinicaled.net/timeline/

The intake form has removed the questions of when are the start and finish dates. This needs to be worked out between the respective externs and the clinic sites. Most are hired for May or June and complete one year later. 

Question:

What is a good way to get a grip on what happens with the ACEN? 

Watch the webinar at Audiology Online.

https://www.audiologyonline.com/audiology-ceus/course/preparing-for-success-navigating-externship-39624

Question:

Can a PDF be included on a clinic's page?

Yes. A link and a button to a PDF hosted at this site or hosted on another site is possible.

Communicate with the webmaster and send along the PDF and associated context. 

Question:

Can we change the logo on the clinic's page?

Yes. The easy way is to send me your new logo via email attachment. The harder way is to do it yourself.

Easy: Communicate with an email with the webmaster and send along the .jpg or .png as an attachment, and we'll post it for you. 

The harder way is to login to the account. Upload the art in the media folder. Then link to it in your post. The "feature image" is what shows behind the name in the top section (below the menu). It is repeated at the top of the post in a reduced size. 

• Login. Go you your post. Open up the page editor with the green button, Thrive Themes Architect. Then see that image below as the connection is about 3 layers deep. Top left has the button to open up the left side menu. Post Content unfolds to allow you to see the Select Image. This is where you click to change the image. Recently uploaded images are going to be at the top. Select that image and be sure to SAVE the page. The changes are not seen until you save the page and view in the browser.